Privacy policy

This Privacy Policy describes how Sukajo (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sukajo.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. When updates are made, the revised policy will be posted on this page and the “Last updated” date will be modified accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources. The type of information collected depends on how you interact with our Site.

In addition to the purposes described below, we may use your information to:

  • Communicate with you

  • Process orders and payments

  • Improve and optimize our Services

  • Comply with legal obligations

  • Prevent fraud and protect our rights

What Personal Information We Collect

Information You Provide Directly

When you interact with our Services, you may provide personal information including:

  • Contact details: name, email address, phone number, billing and shipping address

  • Order information: purchased products, payment confirmation, order history

  • Account information: username, password, and security-related details

  • Customer support information: messages, emails, or inquiries you send to us

You may choose not to provide certain information, but doing so may limit your ability to use some features of our Services.

Information We Collect Automatically

When you visit or use our Site, we may automatically collect certain information (“Usage Data”) through cookies and similar technologies, including:

  • IP address

  • Device and browser type

  • Network information

  • Pages visited and interactions on the Site

Information We Receive from Third Parties

We may receive information from trusted third-party service providers such as:

  • Ecommerce platforms (e.g., Shopify)

  • Payment processors, who handle your payment details securely

  • Analytics and marketing partners

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Manage your account

  • Handle returns and exchanges

  • Send order updates and confirmations

Marketing and Advertising

We may use your information to send promotional emails, offers, and advertisements related to Sukajo products. You may opt out of marketing emails at any time using the unsubscribe link provided in our emails.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent, unauthorized, or illegal activity and to protect our website and customers.

Customer Support and Service Improvement

Your information helps us respond to inquiries and improve our overall shopping experience.

Cookies

We use cookies and similar tracking technologies to operate and improve our Site. Cookies help us:

  • Remember preferences

  • Understand user behavior

  • Improve website performance

  • Deliver relevant advertisements

You may disable cookies through your browser settings, but doing so may affect certain website features.

Our Site also supports Global Privacy Control (GPC) signals, which allow users to opt out of certain data-sharing practices where applicable.

How We Share Personal Information

We may share your personal information in the following situations:

  • With service providers (payment processors, shipping partners, analytics tools)

  • With marketing partners for advertising purposes (with consent where required)

  • When required by law or legal processes

  • In connection with business transfers or restructuring

We do not sell sensitive personal information or use it to infer personal characteristics.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any information.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

Data Security and Retention

While we implement reasonable security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies

Your Privacy Rights

Depending on your location, you may have rights including:

  • Right to access your personal information

  • Right to correct inaccurate data

  • Right to request deletion

  • Right to data portability

  • Right to opt out of targeted advertising

  • Right to withdraw consent

You may exercise these rights by contacting us using the details below. We may require identity verification before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. If unresolved, you may have the right to lodge a complaint with your local data protection authority, depending on your region.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved legal mechanisms to protect international data transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

📧 Email: support@sukajo.com

For the purposes of applicable data protection laws, Sukajo acts as the data controller of your personal information unless stated otherwise.